All jewelry is handmade to order in our NYC studio, so we cannot ensure an exact ship date. Please allow 3-4 weeks for all orders to be created and shipped unless the item is in stock. If you need a piece by a certain date or would like to know if something is in stock, please contact us at firstname.lastname@example.org.
All orders are shipped via UPS. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Sienna Sumavielle Jewelry is not responsible for the payment of any duties, taxes, or other fees assessed to international shipments. Sienna Sumavielle Jewelry is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Sienna Sumavielle Jewelry is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Sienna Sumavielle Jewelry. If your order is sent back to Sienna Sumavielle Jewelry by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
Jewelry may only be returned for online store credit. Jewelry must be returned within 15 days of date received. Jewelry must not be worn, altered or damaged. Jewelry must be returned with all of the original jewelry packaging. Jewelry returned without original jewelry packaging may result in a delayed online store credit or may not qualify for a full refunded online credit Jewelry returned damaged may result in a delayed online store credit or may not qualify for a full refunded online credit. Please Note: Shipping and handling charges are not refundable.
Online Store Credit & Processing Time
If your jewelry is returned to Sienna Sumavielle Jewelry within the 15-day timeline specified above, your online store credit will be processed within 7 business days. You will be notified via email when your online store credit has been processed.